Client FAQ
Clear answers before you request your custom quote.
From first message to long-term care, these common questions explain how we handle bespoke jade carving and finishing with clarity and respect for the material.
How do I start a custom jade request?
Share your idea, intended size, budget range, and deadline through our contact page. We review each request personally and reply with a tailored next step, including material recommendations and quote guidance.
How much customization can I expect?
Most commissions are highly bespoke. We can refine shape language, finish level, edge treatment, and presentation details while staying realistic about what each jade piece can safely support.
How do we communicate during the project?
You receive direct workshop communication at key milestones: concept confirmation, shaping progress, finishing review, and final approval. We keep updates concise and practical, with clear timing notes.
What timelines are typical for custom work?
Timelines depend on complexity, stone characteristics, and finishing depth. Smaller refinement projects may complete in a few weeks, while detailed bespoke carving usually needs a longer schedule with careful milestone approvals.
How should I care for jade after delivery?
Use a soft cloth for regular cleaning, avoid harsh chemicals, and store pieces separately to prevent surface scratches. We include care notes tailored to the finish used on your specific commission.